• We offer free standard shipping on all Australian domestic orders over $100.
  • For all orders under $100, a $10 shipping fee will be applied at the checkout.
  • All orders are sent via Australia Post. 
  • Please allow 1-2 business days for dispatch from our warehouse, and a further 1-2 business days for deliveries to metropolitan areas. For regional areas, please allow 3-5 days for delivery.
  • Our warehouse team operates during business hours Monday – Friday, excluding weekends and public holidays.
  • Thank you for you patience and understanding!


  • We offer free shipping for international orders over $200 AUD.
  • For all orders under $200 AUD a shipping fee of $20 AUD will be applied at the checkout.
  • All orders are sent via Australia Post.
  • For rural/regional areas please allow an additional 24 hours.
  • Please also allow 1-2 business days for your order to be processed and dispatched from our warehouse.
  • You will receive an email confirmation with your tracking number once your order has shipped.
  • Due to COVID shipping restrIctions your order may take up to 6-27 business days to be delivered. 
  • Thank you for you patience and understanding!


  • International delivery costs do not include any taxes or duties, which are applied by your local government and customs office, on imported goods. The responsibility for any customs duties, foreign taxes or other fees which may be imposed rest with the customer.
  • Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Incu in order to receive a refund.
  • Please contact your local customs office directly for more information on taxes, duties and regulations.